[1]王世雄,李雪,蓝一珍.服务接触理论在快递服务质量评价中的应用探析[J].浙江理工大学学报,2017,37-38(社科1):17-24.
　WANG Shixiong,LI Xue,LAN Yizhen.Application of Service Encounter Theory in Evaluation ofDelivery Service Quality[J].Journal of Zhejiang Sci-Tech University,2017,37-38(社科1):17-24.

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服务接触理论在快递服务质量评价中的应用探析()

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